Terms of Use

www.richmondelt.com, and all websites accessed through it,, (hereinafter referred jointly to as the Website) is a web page property of Richmond, 58 St. Aldates, Oxford, OX1 1ST, UK, E-mail: info@richmondelt.com. Telephone: 01865 595244.

Richmond is an imprint of Programas de Innovación Educativa, S.A. de C.V., with registered address at Avenida Rio Mixcoac 274, Piso 3 Ala A, Col. Acacias, Ciudad de México, México, 03240, RFC RPU021127E66, registered in the Trade Register of México.

To access, reproduce, and use the Website, you must previously accept the valid Terms of Use; Richmond reserves the right to modify said terms as it deems appropriate, publishing the new Terms on the Website. Users are responsible for learning about the Terms of Use before accessing the products and services of the Website; in case of disagreement with any such Terms please refrain from using the Website.


The Website is a work that comprises of different integrated and inseparable elements (text, illustrations, photographs, sounds, music, animated images, videos, computer software including html code, components accessed through Richmond’s website, etc.) whose Intellectual Property rights are held by Richmond, except as regards those materials licensed from third-parties.

Richmond and its licensors will at all times retain Intellectual Property over the Website and the different elements it comprises of, considered individually, in all the copies thereof made (regardless of the device onto which they are transferred), and, as regards said elements, will only grant the rights of use described in more detail below. Any right that is not expressly granted shall be deemed as reserved.

Besides the afore-mentioned, Richmond is responsible for the selection, structural design and layout of the Website content. It is also Richmond who has taken the initiative and assumed the risk of allocating the substantial investments aimed at obtaining, digitalizing and presenting the Website, and therefore is entitled to the protection of the, Mexican Intellectual Property Law may grant to the Website, considered as a database.

Richmond is also the sole proprietor of the design and graphic look of the Website, and reserves the right to exercise any legal action it may be entitled to against any person that may imitate or make a misleading use thereof.

The Richmond and Third-party brands included in the Website may not be reproduced or used separately, outside of the Website sections where they are included.


You are allowed to:

  • Access and display Website content on your computer. Any temporary reproduction thereof in the computer’s cache memory is allowed, provided that said reproduction is not voluntary and is an integral and essential part of the technological transmission process.
  • Reproduce the materials expressly identified in the Website as being suitable for downloading in a permanent manner onto any type of electronic device (hard-drive, CD, DVD, external memory devices, etc.), except when said support is a network server or equivalent device, and to copy said contents.
  • To enjoy the benefits offered by the services and advantages rendered by Richmond through the Website, in the conditions expressly specified in each of the sections thereof.

The authorized operations are suitable for private use, and you shall only use the copies of the contents obtained legitimately from the Website for strictly personal purposes.

All operations against the law, common usage or good faith affecting the Website, its contents and any legitimate copies thereof made by you are forbidden and, especially:

  • Any use thereof other than for personal and private purposes, especially those entailing commercial or professional purposes, which includes sending of publicity or messages and collection and treatment of third parties’ data.
  • Any modification thereto and, in general, any transformation thereof, including their translation, adaptation, adjustment, or any other transformation, including any software error correction. No successive versions or derivative software may be developed based on said software.
  • Any upload and/or use thereof in any computer network system, even if said network users cannot obtain simultaneous access thereto.
  • Any type of extraction, public communication and/or transmission, total or partial, by any means outside the scope of use allowed for Website contents, and, specifically, their inclusion in any work, including webpages, collections or databases.
  • The removal, concealment or falsification of Intellectual or Industrial Property related notices and warnings posted on the Website or of any of its contents.
  • All operations and activities expressly forbidden in other sections of these Terms and, in general, any of those which are able to damage the normal functioning of the Website, Richmond, other users or third parties.


Links and hyperlinks to the Website from other pages or Websites are allowed, provided that said links are not established in a way that compromises the public and brand image of Richmond, the Website or any person, entity or product to which reference is made. The use of any technique that implies confusion with the identity or property of the contents, such as framing or others, is expressly prohibited when establishing links to the Website.

Establishing links from pages or websites whose contents promote or justify, directly or indirectly, any type of violence, discrimination, pornography, or illegal activity is forbidden. Likewise the establishment of links with commercial purposes is expressly prohibited.

When creating the links, the use of elements extracted from the Website is expressly forbidden, unless otherwise expressly authorized by Richmond in advance.

The links to the Website from third party webpages or websites will never be understood to imply any kind of relationship between Richmond and their owners, and does not entail any type of backing, sponsorship or recommendation thereof by Richmond, and therefore Richmond assumes no responsibility whatsoever in connection with their contents and lawfulness.


You agree to make proper use of the contents and services offered through the Website, and not to use them to (i) engage in illicit or unlawful activities, or any activity contrary to the principle of good faith and the public order; (ii) disseminate contents or propaganda of racist, xenophobic or pornographic nature, or arguing in favour of terrorist activities, or against human rights; (iii) damage the physical and logical systems of Richmond, its suppliers or third-parties, or to introduce or spread computer viruses through the internet or any other physical or logical system capable of causing the foregoing damages; (iv) disseminate contents that may compromise Richmond’s or any third party’s image.

You declare and guarantee Richmond to be the holder of all Intellectual Property rights affecting the messages and contents that you may post on the Website.

Richmond will be free to decide if the collaborations and messages submitted are finally posted on the Website, and will be entitled to remove them as it deems appropriate. Richmond will be entitled to publish on the Website partial, summarized or abbreviated versions of the contents that you may provide.

By merely submitting a work, collaboration or comment, you authorize Richmond to, besides posting it on the Website, both by itself or by transferring it to a third party, reproduce, distribute and disclose said work collaboration or comment in full, condensed, adapted, or abbreviated manner, for free or for payment, at a worldwide level, in all languages and in other products it may create. The granted rights shall be exercised in printed format, in any other format, in electronic support (optical, magnetic, optical-magnetic, or digital) and by any means of transmission (on line or via satellite).

The inclusion on the Website of elements provided by users does not entail any type of backing, sponsorship or recommendation thereof by Richmond, and therefore Richmond assumes no responsibility whatsoever in connection with their contents and lawfulness.


Richmond reserves the right to introduce, without prior notification, any changes deemed appropriate on the Website, and will be entitled to change, delete, or add either contents and/or services provided through it, or the manner in which these are displayed or localized.

Although Richmond will devote its greatest efforts to keep the information contained in the Website free of errors and updated, it does not offer any guarantee in connection with its accuracy and updated status. No specific results or purposes are guaranteed either, and therefore you acknowledge that you are exclusively responsible for the access and use of the Website.

Unless otherwise specified, you acknowledge that the transmissions from the Website are not carried out in a safe environment. Richmond does not guarantee an uninterrupted or free of error access to the Website, and is exempt of any liability for any damages arising from the use, or lack of use thereto (including indirect damages, such as loss of profit, business opportunity or information, etc.).


The inclusion on the Website of elements provided by third parties (not being users) does not entail any type of backing, sponsorship or recommendation thereof by Richmond, and therefore Richmond assumes no responsibility whatsoever in connection with their content and lawfulness.

By providing access through the Website (by means of links or banners) to web pages and websites, information, services, programs or data belonging to third parties, Richmond does not become the publisher of said contents, nor assumes any type of direct or subsidiary responsibility for any claim that may arise in connection with the quality, reliability, accuracy, lawfulness, or correction thereof.


Richmond do not store customer data or other customer information from ZOOM.

Privacy Policy

In compliance with the Federal Law on the Protection of Personal Data (Ley Federal de Protección de Datos Personales en Posesión de Particulares) (“LFPD”), we make this document available to you to ensure that processing of personal data subject to processing thereunder is lawful, secure, controlled, and informed to comply with the guiding principles of personal data protection.

This Comprehensive Privacy Notice (the “Privacy Notice”) is directed at any identifiable Data Subject like (1) natural persons who access and/or use Websites owned by RICHMOND (“Users”); (2) natural persons who request information and/or hire the services offered by RICHMOND; (3) any natural person who contacts or has contact with us through the social media managed by RICHMOND and through other communication media made available by RICHMOND.

The Services offered by RICHMOND include services, products, and offers, whether free or paid, consisting in access to different information, content, commercial, editorial and corporate communications, programs, applications, stores, websites, video on demand, or similar things.


PROGRAMAS DE INNOVACIÓN EDUCATIVA, S.A. DE C.V. (“RICHMOND”), with registered address at Avenida Río Mixcoac 274, piso 4, colonia Acacias, alcaldía Benito Juárez, C.P. 03240, in Mexico City, in compliance with the applicable provisions of the LFPD, its Regulations, and other applicable laws, makes this Privacy Notice available to you.


RICHMOND may collect the information indicated below:

  • Identity and contact information, like your name and phone number.
  • Property or financial information, like your tax and credit and/or debit card information.
  • Electronic information, like your email.
  • Electronic records, like your IP address or web browser.

Data Subjects are responsible for providing true, complete, and accurate Personal Data, and must own and have the right to provide and use such information. Any false, incomplete, or inaccurate information, or information that requires consent from a third party, will be the exclusively responsibility of the Data Subject, who must inform RICHMOND of the rectification of its personal data or third-party consent to provide such information to RICHMOND.


For the purposes described in this Privacy Notice, RICHMOND does not collect or process personal data classified as sensitive by the laws in effect.


RICHMOND will process your personal data for the following main and necessary purposes (primary purposes):

  • Management, control, and sending of information requested by our Users and potential users. Management and control of RICHMOND Users, both natural persons and legal representatives and contacts designated by legal persons.
  • Creation of new accounts to access the services of RICHMOND, and management of your information for fraud prevention purposes, and for creating passwords for a secure and controlled access to such services.
  • Collection and billing of the services of RICHMOND.
  • Management and coordination of delivery of orders, and processing of the return of materials offered on the Websites owned by RICHMOND, and management of the history of the Data Subject’s transactions.
  • Judicial and extrajudicial collection of debts owed to RICHMOND.
  • Customer services for Users and follow-up on complaints and/or clarifications, if applicable.
  • Access control to our facilities to protect the health and safety of our customers, visitors, collaborators, and suppliers.
  • To perform obligations and comply with judicial or administrative requests, including delivering information on frauds or identity theft.
  • Information file on sales and warranties to comply with applicable legal provisions, including defending the interests of RICHMOND before judicial or administrative entities.
  • Data analysis by using analytical, artificial intelligence, and/or big data technology to evaluate the use of the RICHMOND services and information that we provide on our Websites; provide personalized services to the Data Subject, manage incidents, and maintain the services provided by RICHMOND, as well as to manage, expand, and improve the services and/or content offered by RICHMOND and/or to correct errors on our Websites.
  • Statistics and historical record of Users and of the legal representatives of our Users, if applicable. Unless you state your opposition upon providing your Personal Data, RICHMOND may process such Personal Data for sending advertising and commercial communications or offers of products and services, own or of others, through the means of contact and/or communication that you provided to RICHMOND.
  • Refusing the use of your personal data for these secondary purposes will not be a reason for RICHMOND to deny the services and products requested or hired by the Data Subject.


RICHMOND does not sell or assign Personal Data, or profit in way from the foregoing, with third parties; however, we may share data with the recipients and for the purposes described below:

  • To any company that forms part of the Corporate Group to which RICHMOND belongs, holding companies, subsidiaries, affiliates, whether Mexican and/or foreign, to achieve the purposes described in this Privacy Notice.
  • To third party service providers to process payments by debit and/or credit card, identify risks of fraud related to the card used by the Data Subject, and make communications in relation to electronic payments.
  • Administrations and federal, state, and/or municipal public authorities; commissions; institutes; regulatory entities; judicial or administrative authorities; and domestic and/or foreign government entities, to comply with information obligations and for the performance of obligations, recognition, exercise, or defense of the rights and interests of RICHMOND, contemplated by applicable law, international treaties, and/or to comply with requests by the latter, including duly founded judicial or administrative requests issued by competent authorities.
  • The Law provides that the aforementioned transfers of Personal Data do not require your consent to make them; any transfer of your Personal Data that does require your consent will be previously informed by a notice and update of this Privacy Notice, prior to making such transfer of personal data.


The Data Subject may exercise its ARCO rights (Access, Rectification, Cancellation, and Opposition) and revoke its consent to the processing of its Personal Data at any time by contacting RICHMOND directly at the email privacidadMX@santillana.com. The request in question must include:

  • Your full name and address, or other means to inform you about the response to your request.
  • A copy of your identity card (or power of attorney if someone is exercising the right on your behalf).
  • A description of the right that you want to exercise, including information related to such right, and if applicable.
  • Any other information that you consider is important to handle your request or locate your personal data.

If you exercise your ARCO rights, our Department of Personal Data will respond within 20 (twenty) business days from the receipt of your request. Any admissible request will be carried out within 15 (fifteen) business days from the date on which we inform you of our response. If, for any reason, your request is incomplete or contains errors that prevent us from handling your request, we will request that you correct your request within 10 (ten) business days following our notice of this situation. If corrections are not made, the request in question will be deemed not submitted, and you will have to submit a new request. RICHMOND will notify you of its response by email, unless the Data Subject indicates that it wants to receive the response by another means.

Please consider that no right is absolute, hence we may deny your request. In such a case, we will always indicate the reasons for the denial, and the Data Subject will have the right to file a complaint with the National Institute of Transparency, Access to Information and Personal Data Protection (Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales) to communicate its disagreement.


The Data Subject may revoke the consent that it gave, if any, to RICHMOND for the processing of its Personal Data. However, it is important that you consider that we may not be able to handle your request in all cases or terminate the use immediately since it is possible that we may be required by law to continue processing your Personal Data. Additionally, the Data Subject has to consider that, for certain purposes, revocation of its consent will imply that RICHMOND will not be able to continue providing the service or end its relationship with RICHMOND.

To revoke your consent, you must send a request to the email privacidadMX@santillana.com, which must contain the information described in the ARCO RIGHTS section. The procedure for handling this request will be the same procedure indicated in said section.

You may also limit the use or disclosure of your Personal Data by sending the applicable request to our Data Controller. The requirements for proving your identity, and the procedure for handling your request, will be the same as those provided for exercising the ARCO RIGHTS.

RICHMOND has the means and procedures to ensure the inclusion of some of your data on its own exclusion lists, where you expressly request the inclusion thereof. In these cases, RICHMOND will give Data Subjects that request the registration with proof of the respective registration.


The Websites owned by RICHMOND use cookies, web beacons, and other technologies through which it is possible to monitor the Data Subject’s behavior as an Internet user, to provide the Data Subject with a better service and user experience when navigating on the Website, and to offer the Data Subject new materials and services based on its preferences.

Personal data obtained from such tracking technologies are: browsing hours, browsing time on the Website, sections visited, and Internet web pages visited before visiting the Website.

Persona data obtained from the Data Subject through these technologies may be transferred as provided in the TRANSFER OF PERSONAL DATA section of this privacy notice.

These technologies may be disabled by following these steps: 1. Access the Website, “Cookies settings” section, 2. Click on the “Reject” option to each purpose of the cookies in question, or click on the “Reject all” option.

For more information about the use of these technologies, you may consult the “Cookies Policy” option on the Website www.santillanaconnect.com/Account/CookiesPolicy.


RICHMOND reserves the right to change the contents of this Privacy Notice at any time. If there is any change to this Privacy Notice, RICHMOND will inform about such change by publishing a visible note on any part of the Website owned by RICHMOND. The Data Subject hereby agrees that a notice of change to the Privacy Notice will become effective once RICHMOND publishes the change on such Websites. The Data Subject agrees and undertakes to review the contents of this Privacy Notice from time to time on the respective Websites.

Thus, in order to allow Richmond to provide you all the services related with the Website, you authorize Richmond to subcontract all, or part of the services related with the Website, in which it intervenes the process of personal data, and to perform an international personal data transfer to the following countries and to the entities and with the purposes specified bellow:

  • Switzerland: Avallain, a company registered in Switzerland under number CH-320.3.051.198-9) of Gstalden, 9062 Lustmühle AR, Switzerland, with the purpose of: reviewing and updating user database, generating reports to show usage of website and VLE related to number of times users log in, assignments set by teachers and completed by students, files uploaded to Library, Forum posts created.
  • United States of America: Amazon.com, Inc. and its controlled U.S. subsidiaries, a company registered in United States of America, 410 Terry Avenue North,Seattle, Washington- 98109-5210 and subject to the UE-US Safe Harbor Privacy Principles with the purpose of: providing hosting services related with the information generated by the aforesaid services rendered by Availlain.